Shift Lead - Service Desk

Cary, United StatesOn-SiteContractPosted 1mo ago

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Job description

Ensure adherence to the published compliance frame work. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to;
Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on the close
Analyze and integrate the CoE Process and adjoining HR/Business Processes for bringing out higher alignment by creating new designs or enhancing the current design as per industry and regulatory norms
Keep self-abreast of the changing paradigm through reading, research, feedback and competitor analysis to ensure that the process design has the next/best practices
Prepare business requirement documents for automation/enhancement of the HR Process, lead pilot and testing efforts of a process roll out including preparation of training material and ensure that customer queries on a new process are responded

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About the company

Artech Information System LLC

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com

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Industry: IT Staffing
Open roles: 1342