Job Description:
Job Title: TECH SUPPORT (Telephony - Avaya)
Location: Mendota Heights MN
Duration: 13 plus months
Required skills
• 5+ years of experience in systems support analysis experience.
• Application administration or production support in a telephony (Avaya) environment.
• Preferably experience with Qfiniti Call Recording and Verint Workforce Management.
• Experience in Application administration or production support in a Windows/SQL environment.
• Undergraduate degree in Computer Science or related discipline.
• Experience with owning and driving technical initiatives
Responsibilities
• Perform migrations from lower environments to production, lead upgrades, installations, and configurations.
• Evaluate or review queries to extract data, or perform limited programming to fine tune systems supported.
looking more for someone who can work with the back end of the server. Deal with Weblogic errors and manage the underlying issues on the servers as well as the PBX.
• Update and or author documentation and procedures.
• Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups.
• May coordinate project resources and provide guidance to less experienced analysts.
• Coordination and relationship building with Technical and Business partners.
• May also perform some leadership initiatives in support of the team mission.
For more information, Please contact
Pavithra P
973 507 7535
pavithra.p(at)artechinfo.com
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com