Duration: 6+ months(Contract to hire)
This hands on technical position will be responsible for supporting various VoIP and contact center technologies within IT Infrastructure, with an immediate focus on Cisco Call Manager, Cisco UCCE and Calabrio.
Complete day to day Telecom and contact center requests, such as: moves/adds/changes/call flow designs/repairs/troubleshooting and project related tasks Will be required to support various telecommunication technologies from Cisco, Avaya, Interactive Intelligence, Microsoft Skype for Business, Xmedius, Calabrio, Sonus and Intrado Identify single points of failure and work on solutions to mitigate risks. Look for opportunities to provide technology efficiencies and operational improvements. Develop business continuity and testing plans for contact center technologies Develop technical documentation consisting of diagrams, step by step procedures, system configurations, call flows and other pertinent information required for the voice environment Work with Telecommunications carriers and managed service vendors on trouble tickets, activations and terminations.
5+ years of experience supporting mid to large scale enterprise-wide contact center platforms. MUST have experience with administration and support of Cisco Call Manager and Cisco Unified Contact Center
Requires hands on technical experience with Cisco UCCE/CUCM/CCVP/CVP Studio/VXML/Unity/EIM/CICM/Proxy Server & Calabrio. SQL database management required. Must have knowledge of H.323 and SIP protocols
Voice and Network Certifications preferred: CCNA Voice/ Cisco CVP Must understand Cisco server architecture and have experience with routing and switching
Experience administering and supporting additional Contact center technologies a plus, such as: EIM-Email integration, CTI, IVRs, Auto attendants, CRMs, predictive dialers and CAD or Finesse Must be familiar with configuring Cisco gateways, dial peers and working with carriers on the provisioning of PRI and SIP Trunks.
Must have experience with SBC technologies, such as Cisco CUBE Experience with other contact center technologies such as Interactive Intelligence and Avaya, a plus. Position will be required to support multiple vendor technologies
Experience with DNS/DHCP/VLANs/E911/QOS/COS and TCP/IP
Experience developing training materials and training end users
Technical Degree Preferred.
Best Regards,
Job details are sourced from the employer's original posting.
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Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com