Requisition ID
2026-4312
Job Summary
Job Summary
Job Title: Medical Support Assistant
Department: Department of Veterans Affairs
Healthcare System: VA Health Care System
Location: Onsite; Aurora, CO
Salary Range: $22.99, $5.09 H&W
Work Schedule: Full-time
Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.
Primary Responsibilities
Key Responsibilities:
- Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
- Receive and respond to incoming calls, secure messages, and Veteran inquiries
- Conduct patient check-ins and check-outs
- Review, verify, and update demographics, insurance, and other patient data in VA systems
- Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
- Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
- Coordinate care across internal VA services and external providers when applicable
- Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
- U.S. citizenship
- High school diploma or GED required
- Oral and written proficiency with English.
- Basic medical terminology knowledge
- Minimum of 6 months’ customer service experience
- At least 1 year of clerical, call center, or healthcare administrative experience
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
- Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
- Ability to pass a federal background investigation and obtain Tier 1 security clearance
