Claims Tandem Assistant

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Are you passionate about making a difference in the world of claims management? As a Claims Tandem Assistant, you’ll play a vital role in supporting our claims adjusters, ensuring smooth operations and accurate documentation. Your work will directly contribute to improving efficiency and delivering exceptional service to our clients.

How you'll make an impact

As a Claims Tandem Assistant, you’ll:

• Ensure medical notes and records are accurately documented and meet high standards.
• Collaborate closely with claims adjusters as their trusted “buddy,” providing essential administrative support.
• Manage follow-ups with medical providers to secure timely and complete records.
• Use our claims management software to track tasks, meet deadlines, and maintain workflow efficiency.
• Participate in training to enhance your skills in claims documentation and medical terminology.
• Contribute to quality assurance by ensuring documentation accuracy and supporting audits.
• Help track performance metrics and prepare reports to evaluate the success of our buddy system.
• Share feedback and ideas to improve processes and drive continuous improvement.

About you

We’re looking for someone who:

• Has strong attention to detail and a knack for staying organized.
• Thrives in a collaborative environment and enjoys being part of a team.
• Communicates effectively in English, both written and verbal.
• Brings 1–2 years of experience in administrative tasks related to medical claims or documentation.
• Is eager to learn and grow through training and feedback.
• Has experience with claims management software (preferred but not required).
• Holds an Associate or Bachelor’s degree in business administration, claims management, or a related field.

We welcome candidates from all backgrounds and experiences. If you’re excited about this role but don’t meet every qualification, we encourage you to apply.