Defence Claims Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Strata Solicitors, Gallagher Bassett's in-house law firm, is seeking an experienced Claims Manager to lead our Defence team. This is an exciting opportunity for a motor claims professional with leadership experience who is passionate about delivering exceptional client service, developing high-performing teams, and driving operational excellence.

Working within our specialist Defence practice, you'll oversee a team handling motor claims on behalf of corporate clients, ensuring outstanding service delivery while supporting the continued growth and success of the business. As a key leader within Strata Solicitors, you'll play an important role in shaping team performance, strengthening client relationships, and contributing to strategic objectives.

How you'll make an impact

As Claims Manager, you'll be responsible for the operational success of the Defence team, delivering excellent outcomes for clients, colleagues and the wider business.

Key responsibilities include:

• Leading, motivating and developing a team of Claims Handlers to achieve individual and team objectives.
• Building and maintaining strong relationships with key corporate clients.
• Ensuring service level agreements and KPIs are consistently achieved.
• Supporting strategic business objectives through effective management of people, processes and resources.
• Acting as a technical referral point for complex, high-value or sensitive claims.
• Managing performance, coaching, recruitment, appraisals and development plans.
• Preparing client reports, attending service review meetings, and identifying opportunities for continuous improvement.
• Driving operational excellence, compliance standards and best practice across the team.
• Supporting complaint resolution and the successful management of escalated cases.

About you

• Vast experience handling motor claims within a legal, insurance or claims management environment.
• Previous leadership or team management experience.
• Experience working directly with clients and managing stakeholder relationships.
• Strong technical claims knowledge across pre- and post-litigated claims.
• Excellent communication, coaching and people management skills.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)