You’ll lead the coordination of the teams that centralise operations processes for Latin America within the GCoE. You’ll be the main point of contact for COOs and regional operations leaders, helping to keep service delivery consistent, processes standardised, and SLA performance on track across the insurance broking business.
In this role, you’ll bring together global operations activity and make sure day to day work stays aligned to business goals and global standards. You’ll work closely with COOs, regional operations leaders, and internal teams to keep service running smoothly, track performance, and share clear updates with senior leaders.
You’ll also help shape and deliver improvement plans that make processes simpler, faster, and more consistent across the region. Alongside that, you’ll manage operational risk, support the rollout of policies, procedures, and technology, and help teams use the right tools in the right way.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Arthur J. Gallagher & Co. an international service provider plans, designs, and administers a full array of customized, cost-effective property/casualty insurance and risk management programs. The company also furnishes a broad range of risk management services including claims and information management, risk control consulting and appraisals to help corporations and institutions reduce their cost of risk. In addition, the company assists clients in all areas of their employee health/welfare and retirement plans, including plan design, funding and administration. Gallagher has operations in 33 countries and, through a network of correspondent brokers and consultants, Gallagher offers client-service capabilities in more than 150 countries around the world. Some of the company's offices are fully staffed with sales, marketing, claims, loss control and other specialists; some function as servicing offices for the various divisions.