Trainee Claims Handler

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you motivated by helping people and delivering excellent customer service?

You’ll be known internally as a Recovery Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service.

Once you’ve passed your probation period, typically 3-months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work 37.5 hours between those times.

To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification.

How you'll make an impact

It’ll be your job to proactively handle your own caseload of uninsured loss recovery claims on our office case management system. You’ll communicate with third parties and insurers on legal liability for road traffic accidents and achieve swift settlement for our clients.

• Respond to all written and phone enquiries clearly, courteously, and promptly
• Develop relationships with clients by providing a friendly and efficient service
• Maintain accurate and up-to-date information on our claims system at all times
• Adhere to all regulatory requirements
• Consider litigation at the appropriate stage of the claim to avoid delays and act in our client's best interests

About you

• You’re a fast learner and able to make sound decisions quickly
• You’ll be able to negotiate and influence people both in writing and over the phone
• You’ll be confident using the phone to get updates and resolve disputes
• You work well independently and as part of a team
• You have attention to detail and can effectively focus on tasks in a fast-paced environment.
• You take pride and ownership of your work and have a ‘can do’ attitude
• Knowledge of the Highway Code would be advantageous

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)