Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.
This is where you come in. As a Retail Store Manager, you and your team will be the real-life face of Article, bringing our designs to life and making every in-store interaction a delightful one.
Why We Need You:
As our Austin Store Manager, you will play a pivotal role in shaping the success of our brand-new location. You are:
- An Operator Who Builds, Not Just Runs: Establish systems from scratch, utilize financial data. and KPIs to drive strategic decisions, and navigate early-stage ambiguity with agility.
- A Leader Who Develops People: Build a high-performing team through open communication and clear accountability, empowering others to take ownership through a new store opening.
- Customer-Obsessed, Business-Grounded: Deliver exceptional brand experiences that balance great service with a healthy P&L, translating design enthusiasm into long-term customer loyalty.
If you’ve ever wanted to put your stamp on a store instead of just inheriting one, this is your chance.
About the Austin store:
- Our store address is: Great Hills Market - 9829 Great Hills Trail, Austin, TC 78759
- Store size: 7200 square feet
- Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads (key holders), 6-8 Home Experts (associates)
- Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am-7 pm, Sunday 11 am-6 pm
- Travel: You will be required to travel within the US and Canada. So you will require a valid passport.
Interview and Onboarding Schedule
First Interview
- A 45-minute virtual conversation with our Talent Acquisition team to discuss your background and interest in Article.
Second Interview
- An hour virtual deep dive into your retail leadership experience with our HR Business Partner and the Regional Visual Merchandising Manager.
Final Interview in Vancouver, BC
- Top candidates will be brought up to our Vancouver HQ for in-person interviews and a visit to our Strathcona retail store.
Onboarding & Training (Vancouver, BC)
- If hired, your first two weeks will be spent at our Vancouver HQ for hands-on training and connection with the broader Retail leadership team.
Financial Health & Performance
- Responsible for your store's financial health and profitability, driving revenue and exceeding targets.
- Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
- Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance.
Team Leadership & Culture
- Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer.
- Create effective succession, recruiting hiring and training plans.
- Develop seamless communication with other members of the Store Management Team.
Customer Experience & Brand Standards
- Provided an exceptional customer experience and role model service expectations.
- Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising.
- Develop a strong knowledge of the Article product range.
- Handle escalated customer concerns and follow up with positive results.
- Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
An Operator Who Builds, Not Just Runs
- 5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail.
- You've built systems and SOPs from scratch, not just followed them. You thrive in ambiguous, early-stage environments where the playbook doesn't exist yet.
- Strong financial acumen: you understand margin, labour efficiency, inventory turnover, and use data to drive decisions rather than just describe them.
- You hold yourself (and others) accountable to KPIs, and can diagnose and correct performance gaps quickly.
- You prioritize ruthlessly when resources are limited and adapt quickly when plans change.
A Leader Who Develops People
- You build high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability.
- You don't shy away from hard conversations. You handle underperformance and conflict directly, fairly, and without drama.
- You communicate openly and keep your team aligned with store goals, especially through the uncertainty of a new opening.
- You empower your team to take ownership rather than creating dependency on you.
- You're energized by figuring things out alongside your team, not slowed down by the absence of structure.
Customer-Obsessed, Business-Grounded
- You deliver and model exceptional customer experiences that reflect the Article brand.
- You can connect a great customer interaction to a business outcome: conversion, loyalty, repeat visits.
- You act on customer feedback and build community relationships that turn first-time visitors into lifelong customers.
- You're curious about design trends, care about the product, and bring that enthusiasm into every customer conversation.
- You understand that great service and a healthy P&L aren't in conflict. They're interdependent.
Requirements
- Valid passport and ability to travel within the US and Canada.
- Legally authorized to work in the United States.
- Completion of a criminal background check.
Wealth
- Target Salary Range: is $90,000 to $105,000. The starting salary will be determined by your transferable skills, knowledge and work experience.
- Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
- 401(k) Match: 4% matched contributions to help you save for the future.
- Product Discount: 45% discount on our entire product range (15% for friends and family).
Vacation & Paid Time Off
- Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
- Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.
Total Health & Insurance Benefits
- Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
- Paid Sick Leave: 48 hours Sick/wellness (6 days, accrued annually).
- Insurance: Life & Disability insurance, and Travel Medical insurance.
- Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
*Prorated
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