Reports to: Head of Customer Success
Works with: Customer team, External Artlogic Connect and Artlogic clients
Term: Permanent
Location: Hybrid - New York/ Atlanta office based in (2 days / week)
Salary: $65-$70k base + 20% Variable
About us
Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers, and art professionals worldwide to streamline their operations and grow their businesses. The company’s integrated platform combines inventory management, CRM, websites, sales, marketing, and payment tools, everything needed to run a modern and successful art business.
In 2021, Artlogic was acquired by tech investors Cove Hill Partners to accelerate innovation and expand its global reach. Since then, the company has doubled in size, with employees across London, New York, Atlanta, and Cape Town.
Today, Artlogic is entering an exciting new chapter through its merger with Artlogic Connect, another industry leader in art technology. Together, the two companies are uniting complementary platforms to build the most comprehensive, forward-thinking solution for the art world. This collaboration brings together deep expertise across CRM, sales, marketing, inventory, payments, and AI-powered tools, empowering galleries, artists, and collectors worldwide.
Joining Artlogic means becoming part of a growing global team that is shaping the future of how art is bought, sold, and managed, both online and in person.
Our Customer Success team comprises nine people across the UK and US, bringing together colleagues from Artlogic and Artlogic Connect to help galleries, artists and collectors get the most from our platform. Through dedicated account management and scaled customer engagement, we build lasting relationships, deepen product adoption and support retention, renewals and growth. Working closely with Support, Professional Services, Sales and Product, we bring the customer’s voice into the business and create a consistent, personal experience throughout their journey with Artlogic.
About the Role
The Mid-Touch Customer Success Manager (CSM) is responsible for managing the success and growth of a portfolio of mid-sized customers at Artlogic and Artlogic Connect. This role is responsible for driving retention, renewals, and expansion revenue across a portfolio of mid-touch accounts.
In this role, you will guide customers through onboarding and adoption of our products, ensuring they realize value in managing artists, artwork inventory, exhibitions, sales workflows, and their online presence and maintain customer relationships throughout the customer journey through 1:1 guidance and digital programs, automation, targeted outreach, and customer health insights.
You will act as a trusted advisor to artists, collectors, gallery owners, directors, and operations teams, balancing customer advocacy with commercial outcomes.
Key Responsibilities
Scaled Onboarding & Training
Customer Lifecycle Management
Retention, Renewals & Expansion
Strategic Program Development for Scale
Targeted Strategic Engagement
Cross-Functional Collaboration
Insights & Forecasting
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What we offer
Artlogic is an equal opportunities employer
We are committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.
Please note that this position requires you to be onsite in our New York or Atlanta office for a minimum of 2 days per week.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Artlogic is a software company that provides a comprehensive suite of tools for art galleries, collectors, and advisors.