Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.
401(k) and 401(k) matching
Health, dental, and vision insurance
Life insurance
Employee assistance program
Paid time off
Retirement plan
The Resident Associate (RA) plays a key role in supporting the daily operations of Ascencia’s emergency shelter and ensuring a safe, clean, and welcoming environment for all residents. This position provides direct supervision of clients and the shelter facility, coordinates meals and activities, and maintains shelter cleanliness and safety. The RA is often the first point of contact for client concerns and is expected to use good judgment, problem-solving skills, and compassion while enforcing shelter rules and policies.
This position includes day, swing, and overnight shifts and may include weekend and holiday coverage.
Shelter Operations & Client Supervision
Oversee client activities, including meals, hygiene routines, and chores
Monitor shelter for safety and security during assigned shift
Respond to client needs using sound judgment and appropriate de-escalation techniques
Supervise clients to ensure compliance with shelter rules and policies
Complete shift reports and maintain accurate incident documentation
Facility Maintenance
Perform light cleaning and maintenance of shelter areas including restrooms, showers, kitchen, and dining areas
Remove trash from shelter and common areas
Stock restrooms and supply areas as needed
Report any equipment malfunctions or facility concerns to supervisor
Complete site maintenance tasks as assigned
Guest Chef & Client Support
Assist volunteer guest chefs with meal service (dinner or breakfast depending on shift)
Coordinate shower and laundry schedules for clients
Support shelter routines and maintain structure during mealtimes and lights-out
Overnight Duties
Monitor shelter and ensure a calm, quiet, and safe environment during sleeping hours
Respond to any unexpected client needs during overnight hours
Conduct regular walk-throughs of the facility
Document overnight activity accurately in the shift log
Previous experience working in homeless services or a related social service setting preferred
Ability to maintain composure, exercise good judgment, and respond to crises effectively
Strong interpersonal and communication skills
Comfortable working independently and as part of a team
Experience in light facility maintenance is preferred
Must be physically able to lift, carry supplies, and complete cleaning and maintenance tasks
Bi-lingual (English/Spanish) skills desirable but not required
Must be able to work flexible shifts, including weekends and holidays
Ability to lift up to 25 lbs
Frequent standing, walking, bending, and cleaning
Ability to respond quickly to emergencies and physically navigate a multi-room facility
Use of computer and phone for shift documentation
This job description is not intended to be a complete list of responsibilities or tasks. Duties may change at any time based on the needs of the organization.
Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Ascencia is a national non-profit organization that provides a range of services to individuals with intellectual and developmental disabilities.