About the Role
Job Title: Customer Success Manager Responsibilities - Build strong relationships with customers and act as their trusted advisor throughout their lifecycle. - Drive onboarding, training, and adoption of the product or solution. - Monitor customer health scores and proactively address risks of churn. - Conduct regular check-ins and business reviews to ensure client satisfaction. - Collaborate with sales, support, product, and engineering teams to ensure customer feedback is heard and acted upon. - Identify upsell and cross-sell opportunities in coordination with the sales team. - Serve as an escalation point for customer concerns and work toward timely resolution. - Analyze customer usage data to suggest improvements or best practices. - Maintain accurate records of client interactions in the CRM system.
Required Skills - Strong communication and interpersonal skills. - Ability to build and maintain relationships with clients. - Proven track record in customer success or account management. - Experience in analyzing data and identifying trends. - Familiarity with CRM systems. - Problem-solving skills and ability to handle customer concerns effectively. Desirable Skills - Experience in a SaaS or technology company. - Knowledge of the industry or market trends. - Project management skills. - Sales or upselling experience.
Education Qualification - Bachelor's degree in Business Administration, Marketing, or related field.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Ascendion is a company that provides software engineering solutions.