Delivery Assurance Consultant

Role Summary

Work Location - Chennai/Hyderabad

Experience - 9 - 12yrs

Good experience in software delivery models, SDLC assessments, process maturity implementation and provide early warnings to improve project outcomes. Define and track software quality metrics, manage deviations, ensure compliance, conduct audits, and oversee QA KPIs to drive continuous performance improvement.

Maintain complaint/non-conformance processing, monitor risk, analyze problem logs, and apply best practices in development, testing, version control, and defect management. Lead strategic quality planning, implementation, and continuous improvement initiatives across the projects/programs. Drive root cause analysis and facilitate effective corrective and preventative actions.

Collaborate across functions to drive quality excellence and deliver Delivery Assurance/Quality-related training. Essential Responsibilities Conduct auditing/assessments across SDLC processes and provide process improvement recommendations

Define and track software quality metrics, manage deviations and investigations, ensure compliance, conduct audits and oversee other QA KPIs. Ensure adherence to quality assurance standards and focus on continuously improving the performance in the engagements Strategic Quality Planning, Implementation and Continuous Improvement initiatives in the projects/programs. Drive Root cause analysis and enable the teams to focus on effective preventive and correction actions. Work along with other functions and units in driving the quality excellence at organization level. Prepare Metrics performance dashboards and reporting to management team. Identify opportunities and drive automation across the engagements and organization level. Conduct Delivery Assurance and Quality related training programs across the organization

Must Have Sound understanding of the SDLC processes and methodologies including Agile/Kanban/Scrum Expertise in Quality Management activities including audits and assessments Experience in implementing process maturity in a product/service environment Good Experience in defining and executing metrics, analysis, and reporting Good Knowledge and Experience in IT service management operations Analytical, problem-solving, and decision-making skills along with effective communication. Trained and Certifications in ITIL/CMMI models/Six Sigma/Lean Process will be an added advantage.

Good to have US Healthcare industry experience 5 to 10 years as Delivery Lead or Quality Assurance and Quality Control Lead