We are seeking an Offshore Production Support Engineer with 3–5 years of experience to provide application and production support in a healthcare domain environment. The role involves troubleshooting, monitoring, and ensuring smooth functioning of systems, with a focus on Facets modules and EDI file handling.
ResponsibilitiesProvide production/application support for healthcare systems.
Troubleshoot .NET applications, SQL Server queries, and monitor Windows jobs.
Support and work on Facets modules such as Claims, Enrollment, or Provider.
Manage and monitor batch jobs, triage production issues, and resolve tickets at L1/L2 support levels.
Handle EDI files (834/837) in compliance with HIPAA rules and healthcare domain logic.
Collaborate with teams and work in U.S. time zone-aligned shifts.
Use tools such as ServiceNow, Control-M, Dynatrace, and/or Azure Monitor for monitoring and issue resolution.
Communicate effectively in English (both verbal and written) with technical and non-technical stakeholders.
Required Skills3–5 years of experience in Production/Application Support.
Strong troubleshooting skills in .NET and SQL Server.
Experience monitoring and supporting Windows jobs.
Working knowledge of Facets modules (Claims, Enrollment, or Provider).
Proficiency in supporting batch jobs, triaging issues, and resolving tickets at L1/L2 levels.
Hands-on experience handling EDI 834/837 files, HIPAA compliance, and healthcare domain logic.
Ability to work in shifts aligned with U.S. time zones.
Familiarity with tools like ServiceNow, Control-M, Dynatrace, or Azure Monitor.
Strong verbal and written communication skills in English.
Desirable SkillsExperience with the Microsoft technology stack.
Deep understanding of Facets Claims, Enrollment, or Provider modules.
Comfort working with EDI files and applying HIPAA rules in a production support context.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Ascendion is a company that provides software engineering solutions.