About the Role" "Offshore Production Support Engineer" "Responsibilities" - Provide production/application support with 3-5 years of experience. - Troubleshoot .NET, SQL Server queries, and monitor Windows jobs. - Work with Facets modules such as claims, enrollment, or provider. - Support batch jobs, triage issues, and resolve tickets at L1/L2 levels. - Handle EDI files, especially 834/837, HIPAA rules, and healthcare domain logic. - Work in shifts aligned with U.S. time zones. - Utilize tools like ServiceNow, Control-M, Dynatrace, or Azure Monitor. - Communicate effectively in English, both verbally and in writing.
"Required Skills" - 3-5 years of experience in Production/Application Support. - Proficiency in troubleshooting .NET, SQL Server queries, and monitoring Windows jobs. - Familiarity with Facets modules like claims, enrollment, or provider. - Experience in batch job support, issue triage, and ticket resolution at L1/L2 levels. - Knowledge of EDI files, especially 834/837, HIPAA rules, and healthcare domain logic. - Ability to work in shifts aligned with U.S. time zones. - Exposure to tools like ServiceNow, Control-M, Dynatrace, or Azure Monitor. - Strong verbal and written English communication skills.
"Desirable Skills" - Experience with Microsoft stack. - Familiarity with EDI files, HIPAA rules, and healthcare domain logic. - Comfortable working in shifts aligned with U.S. time zones. "Education Qualification" - Not specified.
Job details are sourced from the employer's original posting.
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Ascendion is a company that provides software engineering solutions.