Job Title: Senior Executive Operations
Job Location: Baroda
Shift Timings: US shift (06.00 PM IST to 03.00 AM IST)
Website: https://ascendion.com/
About Ascendion
Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have a presence in 12 countries and 40+ global offices across North America, Europe, and APAC. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.
What You'll Do
- HR Operations Executive initiates and completes the onboarding processes per the norms of Ascendion, US State & Federal Govt. & Ascendion’s Clients
- Communicates efficiently with the prospective employees about the framework of Ascendion's policies and US Department of Labour and other parties that may be involved.
- Should be able to analyse and verify all the documents received from prospective employees to confirm true identity. Identify and resolve deficiencies if any and getting on boarding completed within pre-defined Service Level Agreements
- Create and maintain a positive employee experience
- Coordinate with external Vendors - Business Partners, Background Verification agencies, Vendor Management Organizations, Procurement teams, etc. to complete statutory requirements in line with Ascendion and their Client policies
- Coordinate with the internal teams to make sure that tasks are brought to a logical conclusion in a defined timeframe
- Resolve Billing problems including P.O. extensions, invoice rejections, and P.O. budget issues. Following up with the client/sales teams for P.O. s. This includes entries in appropriate systems and notifying the appropriate people once the issues have been resolved
- Take part in Ascendion internal audits-fixing errors
What You’ll Need
- Excellent verbal and written communication skills; the ability to call, connect and interact with consultants and Vendors
- Be persuasive and goal-oriented
- Able to work accurately under stress and pressure to meet competing deadlines
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Bonus Points If
- Should preferably have worked in a non-voice based KPO/BPO/LPO environment. If not then any exposure where s/he had to demonstrate the application of knowledge and possess knowledge of detailed processes
