Act as a recognized authority for ServiceNow services, processes, and technologies to design and integrate leading-edge, business-critical solutions for mission critical, enterprise-wide solutions.
Lead teams of other business, technical, and enterprise architect in designing and developing new solutions.
Support creating the overall roadmap, shapes demand for enterprise platform consumption and facilitates execution of efforts that will drive forward platform strategy in a timely manner.
Transform baseline ServiceNow platform features by integrating federated data sources and building out component capabilities to support integrated decision making across business processes.
Manage 3rd party vendors who provides develop and support capabilities.
Develop standardizations for design, build, and support responsibilities.
Prioritize backlog in accordance with IT enterprise strategy and priorities.
Develop metrics to show effectiveness of delivery and support.
Continue to prioritize and enhance the capabilities of all ServiceNow modules.
Establishes and maintains professional, positive working relationships with a diverse group of stakeholders.
Mentor and help develop other platform administrators across the organization.
Manage relationship and licensing compliance with ServiceNow.
Strategic planning for migrating to new versions and implementation of new features in ServiceNow and maintaining a platform Roadmap.
Experience with integrations between ServiceNow and other tools/systems as well as an ability to lead design sessions to architect such integrations.
Qualifications:
Education & Experience:
Bachelor’s degree in Computer Science, Information Technology or a related field.
5+ years of hands-on experience as a ServiceNow Administrator.
Skills & Certifications:
ServiceNow Certified System Administrator required (current version)
One or more ServiceNow Micro-Certifications required
Knowledge of architecture concepts, industry standards, and best practices
Experience with ITIL methodology and practice with certification highly preferred
Experience with systems integration methods (e.g. REST, SOAP) required
Proven project management and time management skills
Proven documentation and training skills
Soft Skills:
Excellent communication and collaboration abilities.
Strong problem-solving skills and attention to detail.
Ability to work independently and manage multiple priorities effectively.
Job details are sourced from the employer's original posting.
