Key Responsibilities:
- Act as a recognized authority for ServiceNow services, processes, and technologies to design and integrate leading-edge, business-critical solutions for mission critical, enterprise-wide solutions.
- Participate in teams of other business, technical, and enterprise architect in designing and developing new solutions.
- Support creating the overall roadmap, shapes demand for enterprise platform consumption and facilitates execution of efforts that will drive forward platform strategy in a timely manner.
- Transform baseline ServiceNow platform features by integrating federated data sources and building component capabilities to support integrated decision making across business processes.
- Coordinate with 3rd party vendors who provide develop and support capabilities.
- Develop standardizations for design, build, and support responsibilities.
- Prioritize backlog in accordance with IT enterprise strategy and priorities
- Develop metrics to show effectiveness of delivery and support.
- Continue to prioritize and enhance the capabilities of all ServiceNow modules.
- Establishes and maintains professional, positive working relationships with a diverse group of stakeholders.
- Monitor relationship and licensing compliance with ServiceNow.
- Strategic planning for migrating to new versions and implementation of new features in ServiceNow and maintaining a platform Roadmap.
- Experience with integrations between ServiceNow and other tools/systems as well as an ability to participate in design sessions to architect for such integrations.
Qualifications:
Education & Experience:
Bachelor’s degree in computer science, Information Technology or a related field.
4+ years of hands-on experience as a ServiceNow Administrator.
Skills & Certifications:
- ServiceNow Certified System Administrator required (current version)
- One or more ServiceNow Micro-Certifications required
- Knowledge of architecture concepts, industry standards, and best practices
- Experience with ITIL methodology and practice with certification highly preferred
- Experience with systems integration methods (e.g. REST, SOAP) required
- Proven project management and time management skills
- Proven documentation and training skills
Soft Skills:
- Excellent communication and collaboration abilities.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage multiple priorities effectively.
