ServiceNow Engineer

Key Responsibilities:

• Act as a recognized authority for ServiceNow services, processes, and technologies to design and integrate leading-edge, business-critical solutions for mission critical, enterprise-wide solutions.
• Lead teams of other business, technical, and enterprise architect in designing and developing new solutions.
• Support creating the overall roadmap, shapes demand for enterprise platform consumption and facilitates execution of efforts that will drive forward platform strategy in a timely manner.
• Transform baseline ServiceNow platform features by integrating federated data sources and building out component capabilities to support integrated decision making across business processes.
• Manage 3rd party vendors who provides develop and support capabilities.
• Develop standardizations for design, build, and support responsibilities.
• Prioritize backlog in accordance with IT enterprise strategy and priorities.
• Develop metrics to show effectiveness of delivery and support.
• Continue to prioritize and enhance the capabilities of all ServiceNow modules.
• Establishes and maintains professional, positive working relationships with a diverse group of stakeholders
• Mentor and help develop platform administrators across the organization.
• Manage relationship and licensing compliance with ServiceNow.
• Strategic planning for migrating to new versions and implementation of new features in ServiceNow and maintaining a platform Roadmap.
• Experience in Integrations between ServiceNow and other tools/systems as well as an ability to lead design sessions to architect such integrations.

Qualifications:

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 6+ years of hands-on experience as a ServiceNow Developer and Administrator.

Skills & Certifications:

• ServiceNow Certified System Administrator required (current version)
• One or more ServiceNow Micro-Certifications required
• Knowledge of architecture concepts, industry standards, and best practices
• Experience with ITIL methodology and practice with certification highly preferred
• Experience with systems integration methods (e.g. REST, SOAP) required
• Proven project management and time management skills
• Proven documentation and training skill

Soft Skills:

• Excellent communication and collaboration abilities.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage multiple priorities effectively.