Location: Waco, TX
Facility: AMG Providence General Surgery
Department/Specialty: Physician Support Services
Schedule: Full Time | Monday - Friday 8:00a - 5:00p
Execute Comprehensive Financial Clearances: Verify insurance benefits and secure timely prior authorizations for in-office procedures as well as inpatient and outpatient surgical cases.
Master Multi-Surgeon Scheduling Logistics: Manage dedicated surgical and clinic schedules for 2 of 4 practice surgeons, while maintaining cross-trained readiness to cover all 4 provider calendars as needed.
Deliver Transparent Patient Financial Counseling: Calculate and provide accurate surgical fee estimates to patients, collect upfront payments, and structure manageable payment plans prior to procedure dates.
Manage Referral & Incoming Patient Pathways: Handle high-volume inbound phone queries, schedule specialist appointments, and process incoming patient referrals with speed and clinical accuracy.
Drive Front-Desk & Patient Intake Operations: Provide cross-functional front-desk coverage, managing seamless patient check-in/check-out workflows, collecting co-pays, and updating EHR demographic files.
Provide Cross-Clinic Operational Backup: Serve as an agile back-up scheduler for partner specialty clinics across the medical group network (AMG) as operational needs arise.
Education:
Proven Prior Authorization & Insurance Agility: Functional experience verifying insurance benefits, auditing payor guidelines, and navigating online portals to secure surgical prior authorizations.
Medical Office & Clinical Foundation: Prior administrative or operational experience within a medical practice or specialty clinic environment.
Solid Medical Terminology Fluency: Familiarity with clinical terminology, CPT/ICD-10 coding, and surgical ordering workflows.
Multitasking & Prioritization Command: A proactive, highly organized professional capable of balancing surgical authorizations, front-desk interactions, and phone queues simultaneously.
Financial Communication & Customer Service Savvy: Excellent verbal communication and diplomatic negotiation skills to discuss fee estimates and payment plans with patients comfortably.
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
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Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
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Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.
Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Ascension is a faith-based healthcare organization dedicated to patient care, innovation, and community health.