Systems, Data & Operations Officer – Career Services

About Ashesi University:

Our vision is a flourishing Africa whose leaders make ethical decisions in the best interests of their communities, and where innovation drives economic, cultural and social growth. We educate leaders who will make this vision a reality, and we collaborate with other institutions to multiply this work.

Joining Ashesi means becoming part of a vibrant community dedicated to excellence, innovation, and a transformed Africa. We provide opportunities for everyone to do their most meaningful work, through cross-functional collaboration in an environment that encourages intellectual and personal growth.

If you're seeking an environment that values diverse contributions, supports professional development, and enables you to work with purpose, come join our team

About the Role 

The Systems, Data & Operations Officer plays a critical role in enabling the effective delivery, scalability, and impact of Career Services. This role serves as the operational backbone of the team, overseeing career technology platforms, data systems, reports, communications, and process standardization, while providing targeted support for employer engagement and student-facing initiatives. The position ensures that Career Services operates with strong systems, high-quality data, and efficient processes that enhance student outcomes and institutional effectiveness.

Key Responsibilities

Systems & Platform Management

• Serve as the primary administrator for Career Services platforms, including CareerOS, Big Interview, Focus 2 Career, CAMU, and related systems.
• Lead platform onboarding, training, and ongoing user support for students, staff, employers, and alumni.
• Manage system integrations, troubleshooting, and continuous improvement in collaboration with IT and external vendors.
• Drive platform adoption and optimize usage across all year groups.

 Data, Reporting & Analytics

• Lead the collection, analysis, and reporting of Career Services data, including student engagement, program participation, and career outcomes.
• Develop and maintain dashboards, performance metrics, and reporting frameworks.
• Produce high-quality reports for internal stakeholders, including senior leadership and institutional reporting needs.
• Support key institutional reporting processes (e.g., graduate outcomes surveys, internship evaluations, and strategic reports).
• Translate data into actionable insights to inform decision-making and program improvement.

 Systems, Processes & Quality Assurance

• Design, document, and maintain standard operating procedures (SOPs) across Career Services functions.
• Ensure consistency, efficiency, and quality across all programs and services.
• Support compliance with institutional and external reporting requirements.

 Communications

• Develop and maintain key communication materials such as:
  • Career Services guides and handbooks
  • Employer engagement materials
  • Student-facing resources (e.g., 4-year career development guides)
• Support internal and external communication strategies to strengthen visibility and impact.

 Employer Engagement Operations Support

• Provide operational and coordination support for employer engagement activities.

 Program & Student Support (As Needed)

• Provide support for career development programs, including workshops, individualized coaching sessions, and events.
• Assist with logistics, coordination, and delivery of student-facing initiatives.
• Contribute to high-impact programs such as career fairs, mentorship initiatives, and experiential learning activities.

Job Qualifications and Skills

• Bachelor’s degree in Psychology, Career Development, Education, Human Resources, or related field. A Master’s degree is an added advantage.
• Strong analytical and data management skills
• High-level proficiency in Microsoft Excel and experience with data visualization tools (e.g., Power BI, Tableau) preferred.
• Experience with digital platforms, systems administration, or operations
• Strong communication, public speaking, and facilitation skills.
• Excellent project management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to quality
• Collaborative and adaptable with a commitment to student-centered service.

What We Offer:
Our success is driven by our people, which is why we offer a comprehensive compensation package.
Compensation at Ashesi is regularly reviewed against industry benchmarks, and total compensation includes health insurance, retirement benefits, and paid leave, which are designed to support the holistic well-being of our staff.
We also invest in continuous learning, development and research opportunities, allowing our teams to grow with the university and achieve meaningful impact.

Application Process:

Screening of applicants will begin immediately and continue until the position is filled. Kindly note that only shortlisted candidates will be invited for an interview and may also be asked to conduct an academic seminar, research talk, teaching simulation or practical assessment.

Commitment to Diversity:

Ashesi is dedicated to building a diverse and inclusive staff and faculty. We encourage applications from candidates who will enrich and contribute to the cultural and academic diversity of our university.

Disability Confident: 

Ashesi University is committed to taking positive steps to employ, keep and develop the abilities of staff with disabilities.

Ashesi University is an equal opportunity employer dedicated to building faculty and staff committed to excellence and equity and encourages applications from people who value same.

Join us in shaping the future of Africa’s leadership.