Virtual Engagement Associate (Western Canada)

Virtual Engagement Associate

Inizio Engage is seeking an energetic and customer-focused Virtual Engagement Associate to join our team. In this role, you will engage healthcare professionals and healthcare facilities through outbound calls to deliver approved program information on behalf of our client. You will build professional relationships, provide exceptional customer service, accurately document interactions, and support program objectives through consistent, high-quality outreach. The ideal candidate is a strong communicator, has a collaborative mindset, and a commitment to achieving performance goals while maintaining the highest standards of quality and compliance.

Reporting to: Business Manager, Commercial Services

Location: 100% remote

Contract length: 4-months

Key Objectives: 

• Engage healthcare professionals (HCPs), clinic, pharmacy, and hospital stakeholders through outbound calls to deliver approved program and service-related messages on behalf of the client.

• Consistently achieve or exceed program KPIs and performance objectives as communicated by the direct manager.

• Build rapport and foster positive customer relationships through professional, high-quality interactions.

• Accurately document and submit daily call activity and required customer information in the Client Relationship Management (CRM) system.

• Respond to customer inquiries promptly and professionally.

• Maintain a collaborative and professional team environment through effective communication and partnership with colleagues.

• Actively participate in team meetings, department meetings, and training programs.

• Participate professionally in all client-sponsored training sessions and educational activities as required.

• Demonstrate and uphold Inizio Engage's values in all interactions and activities.

Job Holder Specification:

• Strong oral and written communication skills

• College or Bachelor’s degree preferred.

• Energetic, self-motivated and strong interpersonal skills.

• Ability to collaborate with internal and external business stakeholders.

• Able to prioritize and plan assign target list coverage.

• Professionalism, autonomous and team player.

• Excellent customer service and patient centric focused.

• Tech and digital savvy, proficient in Microsoft Office.

• Fluently bilingual French and English (oral and written) (if interacting with HCPs in Quebec).

Salary range: 50k to 52k + bonus

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:  https://inizio.health/

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.