Head of Customer Engagement

Major Duties and Responsibilities
● Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts
● Evaluate and manage strategic business leads, initiatives, partnerships and/or collaborations - both as standalone organization, as well as in collaboration with wider Accenture accounts
● Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process
● Contribute to the overall strategic commercial direction of boomerang, and remain aligned with all other regions to ensure a unified offering and messaging
● Develop a growth strategy focused both on financial gain and customer satisfaction
● Promote the company’s products/services addressing or predicting clients’ objectives
● Present to and consult with management on business trends with a view to developing new services, products, and distribution channels.
● Work with internal teams to plan and develop RFPs/proposals that speaks to the client’s needs, concerns, and objectives
● Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives

● Must have +5 years’ experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector
● Must have +5 years of progressive experience in business development managing accounts of +$1m
● Demonstrated ability to acquire and grow a client base, client retention skills
● Ability to both control opportunities from an eagle-eye perspective, as well as to roll up sleeves and contribute to operational tasks
● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities

Regards,

Sara Tim

6316491313 Ext-4390