Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC’s, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems.
Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software.
Field experience (i.e. Hands on PC Support experience).
Provide service and preventive maintenance.
Diagnose/coordinate repair of prod and dispatching & tracking Servce Provider
Ability to identify and track issues, risks, and action items
Experience w/Remedy or equivalent problem tracking
Experience using an Automated Call Distribution System (ACD)
Experience working in an Enterprise Level Help Desk environment
Education: 2 year college degree or equivalent technical study
For immediate consideration, please send resume to Ryan at [email protected] OR Feel free to contact us at 631 649 1313X4391 if you need more information.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.