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    Ask IT consulting

    IT Consulting

    Helpdesk Analyst

    Columbia, United StatesOn-SiteFull-timePosted 1mo ago
    All Ask IT consulting jobs

    Job description

    Role Name: System Analyst / Helpdesk

    Duration: 12 Months

    Location: Columbia, SC, 29210

    DAILY DUTIES / RESPONSIBILITIES:

    • Configures and installs software for IT users' desktops and laptops.
    • Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
    • Maintains desktop software and hardware; supports mobile workforce.
    • Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
    • Troubleshoots problems using scripts and checklists as guides.
    • Escalates to Tier 3 support when necessary. Documents problems and resolutions.
    • May perform end-user training.
    • Strong customer service skills are important in this position.
    • Participates in the testing and evaluation of new desktop packages and implements prototypes.

    REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience.

    REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THOROUGH KNOWLEDGE OF ENDPOINT TECHNOLOGIES. KNOWLEDGE OF UTILITY PROGRAMS, SCRIPTING AND THE ABILITY TO IDENTIFY AND RESOLVE PROBLEMS.

    PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXPERIENCE WITH DESKTOP IMAGINING USING IBM BIGFIX: OS DEPLOYMENT, ADVANCED KNOWLEDGE OF MICROSOFT ACTIVE DIRECTORY AND EXPERIENCE WITH MCAFEE SECURITY PRODUCTS.

    All your information will be kept confidential according to EEO guidelines.

    Job details are sourced from the employer's original posting.

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    About the company

    Ask IT consulting

    This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

    View all Ask IT consulting jobs
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    IT Consulting
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