: The Salesforce.com Architect will work to leverage features and functions of the Salesforce.com platform to improve organizational efficiencies and broaden our knowledge base for faster issue resolution while enabling us to identify high-priority case types to increase visibility and management of cases. The goal of the project is to improve case resolution time as well as the overall time for service through improved tracking within Salesforce.com. The vision of this project includes utilizing the Salesforce Service Cloud as the foundation for the Contact Management and Call Tracking Solution, ultimately using Computer Telephony Integration (CTI).
At least five (5) years systems level architecture, decision support and analysis. • Must have previous public sector experience, preferably with State of Michigan, to apply. • Must be a Michigan resident to apply. • At least four (6) years of experience with large-scale deployment of Salesforce.com applications. • Strong, recent experience in complex Computer Telephony Integration (CTI). • Experience deploying service cloud to large scale organizations. • Experience consolidating multiple call centers into a single organization • Experience integrating Salesforce with InContact for IVR. • Experience in all phases of the systems development life cycle. • Several years of consulting facilitation and presentation experience or commensurate, demonstrated expertise. • At least five (5) development experience in an object-oriented language such as Java or C#. • Strong development experience in a RDBMS such as Oracle or Microsoft SQL Server. • At least five (5) years hands-on software applications and database development. • Advanced knowledge of the following Salesforce.com technology and enterprise architecture topics: o Platform Security o Portals and Record Sharing Strategies o Platform Governance
For immediate consideration, please send resume to Ryan at [email protected] OR Feel free to contact us at 631 649 1313X4391 if you need more information.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.