Position : Service Support Analyst
Location : Raleigh, NC (State of NC)
Duration 12 Months
Short Description:
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.
• Performs account administration (create/modify Active Directory accounts, Exchange accounts, NCID accounts and other user accounts).
• Is able to use the information provided to assess data and application access.
• Maintains mainframe printer node configurations
• Work on special projects which require planning of how, when and who the task will be preformed
• Provides basic support of hardware, software, applications, NCDOT internal and external users
• Instructs users via phone and/or email on the basic functionality of desktop applications
• Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues
• Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists
• Initiates Major Incident Process (MIP) communications and conference bridges
• Maintains employee directory
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.