1. Respond to and direct help desk tickets to other technicians for resolution
2. Perform installation and troubleshooting of PC’s, printers, iPhones and software.
3. Daily inspections of server room and data closets
4. Manage backup tape rotation and cases for offsite pickup
5. Perform network jack activation for correct VLAN
6. Basic customer training and support on Mitel phone operations
7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.