Security Manager

SUMMARY

Under the supervision of the Director of Public Safety, the Security Manager plans, directs and coordinates the activities of the contracted security staff at the Pennsylvania Convention Center.  Responsible for the attainment of short-and long-term financial and operational goals of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works closely with the Legend’s Global Director of Public Safety to ensure that the Pennsylvania Convention Center (PCC) is secure at all times.

• Ensures the physical safety of PCC employees, contractors, vendors, exhibitors, visitors, and all others on the premises of PCC building.

• Ensures the protection of the PCC building, grounds, and property from fire, theft, illegal entry, vandalism, and all other issues that would be detrimental to the operation of the building.

• Responsibly makes sound decisions in handling all safety/security issues that arise during the course of the many diversified events encountered on a daily basis.

• Oversees the daily operation of the Command Station including the CCTV System, ISS 247 Incident Reporting System, Security and Fire Systems which includes the Reading Terminal Market Fire System.  Supervisor of all Command Station Operators.

• Preserves order by circulating amongst visitors within the PCC.

• Assists with monitoring the floor during Move-In and Move-Out to ensure contracted Security and assigned parties are in place, exhibition hall is secure and safe, stairwells are free of any obstructions, fire extinguishers are placed strategically and that all attendees have exited the PCC building before Move-Out begins.  Contacts Show Security when necessary.

• Conducts incident investigations including researching information, questioning individuals, completing necessary paperwork such as Daily Incident Report, determining severity of situation and need for further action.  Takes photos if necessary and maintains/secures photos in locked file cabinet.

• Determines if Philadelphia Police are required for any building investigations.

• Monitors PCC contracted security staff for compliance with safety rules and regulations as deemed by the Pennsylvania Convention Center Authority (PCCA) and Philadelphia Fire Department.  Patrols and monitors exhibit halls for safety compliance and violations of same.

• Monitors evening, weekend and holiday events for PCC Security Services.  Conducts inspections for security/safety violations on regular basis.

• Serves as Interim Emergency Response Leader when Assistant Director of Public Safety is not available.

• Acts as Emergency Contact for EMS personnel.  Decides on level of urgency of emergency, action to take and personnel to contact.

• Trained to assist as Command Station Operator should emergency staffing be required.

• Assists in establishing rules, regulations and procedures to safely control crowd flow throughout the building at all times.

• Inspects display vehicles for compliance or violations with PCC building code while positioned on event floor

• Re-cores function rooms by programming door locks upon opening and closing of events.

• Issues employee and labor Identification Cards.

• Coordinates lost and found function at PCC. Ensures documentation is completed in timely manner. Maintains inventoried list of lost items. 

• Recommends improvements for PCC Security Services Department when necessary using professional observations, daily incident reports, and client feedback.

• Requires a very flexible work schedule, including holidays, weekends, and evenings on occasion.

• Accessible by phone or electronically 24 hours per day, 7 days a week, including holidays, in the event of an emergency situation impacting the PCC.

• Has a thorough understanding of the operating policies and procedures of the Pennsylvania Convention Center and the Legends Global Code of Conduct policy.

• Interfaces with other department heads to create seamless client experiences.

• Participates in the development and establishment of personnel policies throughout PCC.  Ensures interests and welfare of employees are preserved and protected.

• Contributes to a positive, ethical and respectful working environment and communicates openly with others.  Models Legend’s Global company culture both internally and externally.

• Maintains confidentiality of PCC, client, vendor, and contractor information and data in full accordance with Legends Global guidelines and any other Board of Director or upper management directives.

• Maintains radio control log for all assigned building radios.

• Oversees Parking Permit Program for all PCC personnel.  Maintains permit Parking Log for each assigned parking area of the PCC.

SUPERVISORY RESPONSIBILITIES

Supervises Command Station Operators

Carries out supervisory responsibilities in accordance with Legends Global/PCCA’s policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

·         High School degree required

·         3 years in public safety

·         3 years experience demonstrating increasing levels of responsibility and leadership ability in the security/law enforcement field

·         2 years of management experience with the ability to coach and mentor staff

KNOWLEDGE, SKILLS AND ABILITIES

·         Ability to demonstrate a thorough knowledge of security principles and procedures

·         Ability to demonstrate a thorough knowledge of Security Department principles and procedures

·         Must be agile and have the ability to move about sometimes in a quick manner

·         Excellent oral, communication and presentation skills

·         Excellent negotiation skills

·         Ability to read, analyze, and interpret the most complex documents

·         Ability to respond effectively to the most sensitive inquiries or complaints

·         Ability to relate to all people at all levels of the organization

·         Must be energetic, forward-thinking, creative individual with high ethical standards

·         Must be self-motivated

·         Ability to work within the Momentous Event Management software application

·         Excellent leadership skills, inspiring and motivating others to perform at the highest level

·         Excellent management skills including makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth

·         Ability to identify and resolve problems in a timely manner, gathers and analyzes information accurately and skillfully

·         Excellent delegation skills- delegates work assignments, gives authority to work independently, and sets expectations and monitors delegated activities

·         Excellent educator who is trustworthy and willing to share information and serve as a mentor

·         Must be a decisive individual who possesses a "big picture" perspective.

·         Must be energetic, forward-thinking, creative individual with high ethical standards

·         Must portray an appropriate professional image

COMPUTER KNOWLEDGE

To perform this job successfully, an individual should be proficient in Microsoft Word, Excel, and PowerPoint and two-way radio.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR/AED certified instructor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily. The employee is regularly required to sit for long hours; using hand to handle files, type and operate offices machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Irregular hours and land and/or travel may be required.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.