Introduction to the Job
We are looking for a motivated Technical Support Engineer (TSE) with strong technical aptitude and leadership potential. This role provides technical support for customers and internal stakeholders while serving as a development pathway toward future Team Lead responsibilities. The successful candidate will drive technical problem resolution, customer satisfaction, operational excellence, and team capability growth.
Role and Responsibilities
- Provide technical troubleshooting and support for complex system and product issues.
- Lead issue analysis, root cause investigation, and corrective actions.
- Support customer escalations and ensure timely resolution of critical issues.
- Collaborate with cross-functional teams to improve product performance and service quality.
- Develop and maintain technical documentation, SOPs, and knowledge-sharing materials.
- Coach and mentor junior engineers while supporting team development initiatives.
- Drive continuous improvement in support processes, efficiency, and customer experience.
Education and Experience
- Bachelor's degree in Engineering, Physics, Electronics, Mechanical Engineering, or a related technical field.
- Minimum 5 years of experience in technical support, field service, system installation, or engineering environments.
- Experience working with complex equipment, troubleshooting, and customer support.
- Demonstrated ability to manage multiple priorities and perform under pressure.
Skills
Technical Skills
- Advanced troubleshooting and problem-solving capabilities
- Root Cause Analysis (RCA)
- Data and system log analysis
- Technical documentation and reporting
Leadership Skills
- Team coordination and mentoring
- Initiative and ownership mindset
- Decision-making and prioritization
- Project and stakeholder management
Communication Skills
- Effective customer communication
- Cross-functional collaboration
- Presentation and reporting skills
- Strong written and spoken English
Other Information
- Occasional domestic and international travel may be required.
- Ability to work in a fast-paced, customer-focused environment.
- Candidates demonstrating strong leadership potential may be considered for future Team Lead development opportunities.
- Experience in semiconductor, high-tech manufacturing, or advanced equipment industries is highly preferred.
Career Path: Technical Support Engineer → Senior TSE → Acting Team Lead → Technical Support Team Lead.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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