Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineering Lead, a typical day involves overseeing the technical vision and architectural framework of bespoke software projects. This role requires guiding teams through the entire lifecycle of design and implementation, ensuring that development practices meet high standards. The position demands continuous alignment of software solutions with organizational goals, focusing on scalability and optimal performance. Collaboration across various groups to maintain consistency and quality in deliverables is a key aspect of daily activities, along with making strategic decisions that influence the success of multiple projects.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the establishment and enforcement of development standards to ensure high-quality software delivery.
- Mentor and support team members to foster professional growth and enhance team capabilities.
- Coordinate cross-functional efforts to align technical solutions with business requirements.
- Drive continuous improvement initiatives to optimize development processes and product performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
Customer Service Management (CSM) Architect, App Engine, Case Management, Integrations, B2C Public Portal
Document Intelligence
- Strong expertise in designing scalable and maintainable software architectures.
- Experience in leading software development teams and managing project delivery.
- Ability to analyze complex technical challenges and provide effective solutions.
- Familiarity with best practices in code quality, performance optimization, and software lifecycle management.
- Excellent communication skills to facilitate collaboration across diverse teams.
Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
