Project Role : Solution Architect
Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
ServiceNow Architect – Job Description
We are looking for an experienced ServiceNow Architect to lead architecture, design, and delivery of enterprise-scale ServiceNow solutions.
Key Responsibilities
Architecture & Design: Lead end-to-end architecture and implementation of ServiceNow modules including ITSM, CSM, HRSD/HRSM, Knowledge & Case Management, and Custom Portals (ITOM is a plus).
Strategic Transformation: Drive ITIL-based transformation initiatives, aligning platform capabilities with business and enterprise architecture goals.
Technical Leadership: Act as SME and technical leader, providing guidance to development teams and mentoring junior architects.
Solution Development: Translate business requirements into scalable, maintainable solutions, including design documentation and data model enhancements.
Integration & MID Server: Manage MID Server lifecycle, and design secure integrations with intranet and external systems.
Analytics & Reporting: Utilize ServiceNow Performance Analytics and BI tools for dashboards and data-driven insights.
Quality Assurance: Oversee testing strategy, usability reviews, and validation to ensure high-quality deliverables.
Platform Governance: Manage upgrades, new feature adoption, and architectural governance.
Stakeholder Management: Act as a bridge between technical teams and business stakeholders.
Required Skills & Expertise
Core Technologies:
JavaScript, AngularJS, HTML, CSS, XML, Jelly scripting
Python, PowerShell, Bash, Core Java
Databases: MySQL, MS SQL Server, PL/SQL
Integration & Platform:
REST, SOAP, LDAP, SSO, SAML, JDBC, ODBC
Strong expertise in ServiceNow architecture, scripting, and integrations
Hands-on experience with MID Server configuration and troubleshooting
ServiceNow Experience:
8+ end-to-end implementations and platform upgrades
Strong understanding of Agile methodologies and ITIL processes
Soft Skills
Strong leadership and communication
Excellent analytical and problem-solving abilities
Experience working with cross-functional and global teams
Experience & Qualifications
8+ years in ServiceNow architecture and delivery
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
