JOB TITLE: Customer Service Intake Coordinator
EMPLOYER: Twelfth One, LLC dba Aspen Infusion
DEPARTMENT: Intake
REPORTS TO: Intake Manager
SUMMARY: The Intake Coordinator is responsible for facilitating the onboarding of new patients.
DUTIES AND RESPONSIBILITIES:
- Intake information from referral sources and patients in a professional, knowledgeable, and courteous manner.
- Retrieve and route incoming documentation to the appropriate department or individual(s) in the Company via phone, fax, or other electronic means.
- Verify current coverage with third-party payers, and obtain authorizations as needed.
- Maintain current coverage status information on an ongoing basis for existing patients.
- Answer phone calls from new patients, providers, and referral sources.
- Document all communication in the system, either from or regarding a patient.
- Prepare and secure documentation for billing and authorization purposes.
- Communicate with the billing department to ensure proper billing to insurance companies, contracts, other third-party payers, and patients for all products and services delivered.
- Participate in surveys conducted by authorized inspection agencies.
- Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator.
- Participate in company committees when requested.
- Participate in in-service education programs provided by the company.
- Willingness to participate in an on-call rotation.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- This job has no supervisory responsibilities.
