Claims Process Innovation Manager

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. Our company values can best be described with ABLE : to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

JOB SUMMARY:

The Claims Process Innovation Manager is responsible for leading the design, implementation, and continuous improvement of claims processes across the organization while remaining actively involved in hands-on execution. This role combines strategic process leadership, people leadership, and direct process work to ensure sustainable improvements that drive efficiency, quality, compliance, and customer experience. This role manages and prioritizes a portfolio of process and innovation initiatives, oversees testing and validation of new vendor solutions and technology capabilities, and maintains governance of standard claims processes.

The Process Innovation Manager partners closely with Claims leadership, frontline operations, Shared Services, Data Analytics, and Technology teams to ensure solutions are practical, measurable, and successfully adopted.

DUTIES AND RESPONSIBILITIES:

• Lead the design, governance, and continuous improvement of claims processes across multiple business lines.
• Manage and prioritize a portfolio of process innovation and automation initiatives aligned to business strategy and operational priorities.
• Oversee and actively participate in testing and validation of new vendor solutions, automation tools, and technology functionality.
• Collaborate with Claims leadership, frontline operations, Casualty, and Shared Services (Training, Quality, SIU, Subrogation, Appraisal, TL and Salvage) to identify and implement process improvements.
• Maintain governance of standard claims processes, ensuring documentation, communication, change management, and adoption across the organization.
• Partner with Technology teams and Product Owners to validate new functionality, support implementation, and ensure sustainability of changes.
• Conduct and oversee vendor quality and performance reviews to ensure service delivery aligns with contractual, compliance, and performance expectations.
• Partner with Analytics to quantify efficiencies, track ROI, and monitor the impact of new processes, automation, and vendor solutions.
• Provide leadership, prioritization, and guidance to assigned process resources or matrixed project contributors.
• Support organizational redesign and transformation initiatives by ensuring process alignment and operational readiness.
• Serve as a subject matter expert and thought leader in claims process design and innovation, influencing decision-making and change adoption across Claims.
• Perform hands-on process analysis, workflow mapping, root cause analysis, and validation activities as needed.
• Other duties as assigned.