Pre-SIU Adjuster

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

JOB SUMMARY:

Under the direction of the Pre-SIU Supervisor, the Pre-SIU Adjuster is responsible for conducting the initial investigation of automobile claims involving perils with a high propensity for fraud. These include fire, theft, vandalism, hit while parked, catalytic converter theft, and other suspicious loss types. The Adjuster identifies potential fraud indicators, ensures timely and well-documented investigations, and refers appropriate cases to the Special Investigations Unit (SIU) for further handling. This role is structured as a career development path into a full SIU Investigator position.

DUTIES AND RESPONSIBILITIES:

Performs tasks such as:

• Social media investigations.
• ISO and TransUnion database searches.
• Vehicle locator searches. d. Vehicle history reports.
• Obtain phone records.
• Credit checks.
• Background checks.
• Other tasks as needed.

Investigate, evaluate, and resolve automobile claims related to:

• Theft
• Fire/Arson
• Hit while parked
• Catalytic converter theft
• Sandstorm damage
• Vandalism
• Water/Flood Damage
• Vermin/Rodent Claims

Identify potential fraudulent claims, including:

• Suspicious vandalism claims.
• Suspicious vehicle theft claims.
• Suspicious fire losses.
• Suspicious injury claims.
• Suspicious hit while parked claims
• Any other suspicious claims.

1. Document investigations and findings.
2. Ensure ongoing adjudication of claims within company standards, industry best practices, and all state and federal regulations.
3. Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria, and follow company policies, procedures, and work rules.
4. Produce grammatically correct and clearly written correspondence including letters, memos, reports, and claim file documentation.
5. Maintain regular and predictable punctuality and attendance.
6. Attend fraud-related presentations/seminars/meetings and inform company management of important information learned at these events.
7. Perform other duties as necessary.