Senior Bodily Injury Claims Adjuster
Remote | Multiple States: AL, AZ, CA, FL, GA, HI, IL, IN, KS, LA, MI, MO, MS, NV, NJ, NY, NC, OK, OH, PA, TN, TX, WI
To be considered for this opportunity, candidates must meet the following requirements:
- Minimum 3-5 years of attorney-represented Bodily Injury claims handling experience
- Prior auto claims experience
- Experience handling litigated bodily injury claims
- Strong understanding of property and casualty insurance principles, coverage analysis, liability investigations, and claims handling practices
- Ability to evaluate injury exposures, negotiate settlements, and manage claims through resolution
- Excellent written and verbal communication skills
- Strong organizational, analytical, and time management abilities
- Ability to obtain and maintain applicable Adjuster Licenses as required
- Ability to work Monday-Friday, 8:00 AM - 4:30 PM PST supporting California claims operations
If you're a driven claims professional who enjoys negotiating complex injury claims and making sound decisions in a fast-paced environment, we'd love to hear from you.
Position Summary:
The Senior Bodily Injury Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving attorney-represented bodily injury claims. This role requires strong claim handling expertise, sound judgment, exceptional negotiation skills, and the ability to effectively manage a high-volume caseload while ensuring compliance with company standards and regulatory requirements.
Essential Duties & Responsibilities:
- Review and determine applicable coverage for assigned claims
- Investigate and confirm liability decisions
- Communicate with injured parties, claimants, attorneys, medical providers, and other stakeholders
- Request, review, and analyze medical records, specials, and supporting documentation
- Evaluate claim exposures and determine appropriate settlement values
- Negotiate settlements within established authority levels
- Handle and respond to time-limit demands in a timely manner
- Ensure all conditions of settlement and bodily injury demands are addressed appropriately
- Maintain accurate and detailed claim documentation
- Draft professional correspondence, reports, and claim file notes
- Manage claims in accordance with company guidelines, industry best practices, and regulatory requirements
- Maintain productivity, quality, and service standards
- Perform additional duties as assigned
Preferred Qualifications:
- Multiple state adjuster licenses
- Experience handling claims across multiple jurisdictions
- Knowledge of uninsured/underinsured motorist bodily injury claims (UMBI)
- Previous experience working in a paperless claims environment
- High-volume claims handling experience
- What You'll Bring
- Strong negotiation and conflict resolution skills
- Excellent customer service and relationship-building abilities
- Ability to independently manage competing priorities
- Sound judgment and decision-making skills
- Strong attention to detail
Working Conditions:
- Remote position supporting California claims operations
- Standard schedule: Monday-Friday, 8:00 AM - 4:30 PM PST
- Occasional overtime may be required based on business needs
- Paperless, technology-driven work environment
- Occasional travel may be required
- Ability to sit for extended periods and work on a computer throughout the day
- Ability to occasionally lift up to 10 pounds and perform standard office activities
