Head of Service Enablement

At Anglicare, we're redefining the future of care. By transforming how clients access services and support, and by strategically strengthening our workforce capability and planning for future demand, we're positioning our organisation to deliver exceptional client and employee experiences for years to come.

As our Head of Service Enablement, you'll have the unique opportunity to shape a newly established function that sits at the centre of client experience, workforce optimisation and operational excellence. This is not a role focused on maintaining what’s already in place. It’s an opportunity to shape strategy, build capability and lead transformational initiatives that enhance client experience, workforce effectiveness and organisational performance.

Whether your background is in client services, customer experience, logistics, workforce planning, rostering, service coordination or business optimisation, this is an opportunity to step into a strategic leadership role with an organisation-wide impact.

What You'll Do

Reporting into Chief Operating Officer- Aged & Community Services, you'll lead Anglicare's Service Enablement function, ensuring our services are accessible, responsive and aligned to client demand. In the role you’ll:

• Lead and evolve centrally managed enabelement functions across the organisation.
• Design and implement service models that improve client access, service coordination and operational performance.
• Drive workforce planning, capacity management and resource optimisation strategies.
• Use data and insights to improve productivity, utilisation and client outcomes.
• Lead business improvement, process redesign and innovation initiatives.
• Partner with operational leaders to align service delivery, workforce capacity and strategic priorities.
• Build and develop high-performing teams focused on service excellence and continuous improvement.
• Play a key role in transformation projects that will shape the future of service delivery at Anglicare.

About You

You're a commercially minded and service orientated leader who thrives on solving complex operational challenges and turning strategy into action. What you will bring:

• A strong track record of improving customer or client experiences while driving operational performance.
• Experience leading workforce capacity planning, resource allocation or service coordination functions.
• Exceptional stakeholder engagement and influencing skills.
• Strong analytical capability with the ability to use data to inform decisions and drive performance.
• Experience leading change, transformation and continuous improvement initiatives.
• A passion for building high-performing teams and creating a culture of accountability, innovation and service excellence.
• Current National Police Check or Current NDIS Workers Screening
• A tertiary qualification in a relevant field
• Sector Experience (desired)

Why This Role Matters

In this role, you'll build the capability, systems and partnerships that ensure vulnerable Queenslanders can access the support they need, while enabling Anglicare to deliver exceptional services now and into the future. If you're energised by innovation, continuous improvement and the opportunity to build something new that impacts the community, join us and help shape the future of Service Enablement at Anglicare.

Whats Next

Please Apply and send us your most up to date CV.

For any further info please contact Daniel Walsh - dwalsh @ anglicaresq.org.au

Applications will be progressed as they are received.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on- going care and protection.