Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
- Annual Bonus Program.
- Corporate 401 (k) matching.
- Generous time off, 10 paid company holidays, sick time off, and paid parental leave.
- Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
- Support & development to cultivate your knowledge and continuing education to support your professional designations
- Business casual dress code.
- Hybrid work arrangement, working in the office Monday-Thursday and remotely on Fridays.
JOB SUMMARY: Service Desk Technician is the first point of contact for end-users experiencing technical issues. The AMBA Service Desk Technician is responsible for providing prompt, professional, and courteous support for AMBA’s 800+ employees, contractors, and field agents to resolve IT problems and ensure user satisfaction. The ideal candidate will possess excellent communication skills, a fundamental understanding of computer systems, and a strong desire to help others.
DUTIES AND RESPONSIBILITIES:
- Respond to Support Requests: Answer incoming calls, emails, and chat requests from end-users seeking technical assistance.
- Troubleshoot Issues: Diagnose and resolve technical problems related to hardware, software, and network connectivity.
- Document Incidents: Log all incidents and requests into the Service Desk ticketing system, ensuring accurate and detailed records of issues and resolutions.
- Escalate Complex Issues: Identify and escalate more complex issues to specialized support teams as necessary.
- User Account Management: Assist with password resets, account unlocks, and other user account-related tasks.
- Provide Guidance: Offer step-by-step instructions to end-users on how to resolve common technical problems.
- Maintain Knowledge Base: Contribute to the creation and updating of Service Desk documentation and knowledge base articles.
- Follow Up: Conduct follow-up with end-users to ensure their issues have been fully resolved, and they are satisfied with the support received.
- Perform Basic System Maintenance: Assist with basic maintenance tasks such as installing software updates and patches.
- Support IT Projects: Provide support for IT projects and initiatives as assigned.
- Other duties as assigned.
