Intake Representative I

Our Company:

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Job Summary:

The Intake Representative I will be responsible for handling inbound calls regarding automobile insurance claims. This person will provide excellent customer service by entering new claims in the system and assigning them to the appropriate adjuster. Additionally, this role will also assist customers with existing claims and complete some administrative and clerical duties.

Job Responsibilities:

• Answer incoming telephone calls and maintain key metrics including (but not limited to): maintaining an abandon rate of <10%, a service level of >80%, and maximum auxiliary time of 30 minutes per day.
• Enter new claims into system and send out relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder.
• Ability to provide acceptable phone coverage.
• Continuously ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department.
• May be called upon to perform additional duties as needed and as assigned by supervisor.

Qualifications:

Required

• At least 6 months of experience in a customer service/customer support environment.
• Excellent PC skills.

Preferred

• Undergraduate degree.
• Experience in claims or a call center.

Core Competencies:

• Excellent verbal communication skills.
• Excellent time management skills and ability to multitask and prioritize.
• Must be able to work in a fast-paced automated production environment.
• Must have attention to detail as well as be able to multi-task.
• Must employ excellent communication/interpersonal and customer service skills.
• Must possess a high degree of motivation and team orientation.