Accounts Receivable Supervisor (18-21 per hour depending on experience)

Essential Duties and Responsibilities:

• Effectively collects on past due accounts where the balance is owed by the Insurance, patient or guarantor.
• Ascertains and measures employee's productivity in many forms.
• Conveys a message of urgency to Insurance companies, patients or guarantors about paying balance owed.
• Creates methods of getting delinquent payers to pay using telephone calls, email, correspondence and other technology.
• Sets tone and priority of department related to delinquent accounts.
• Creates new ways to obtain past due accounts.
• Works closely with the Collection Agency(s) to optimize when and which accounts are sent to them after our efforts have been exhausted.
• Oversees the follow up on accounts that have been sent to secondary insurance companies for payments.
• Coaches and assists assigned personnel to maximize productivity and teamwork which includes providing work direction, managing performance, supporting training and development, administering company policies and fostering positive employee relations.
• Coordinates activities related to collections of delinquent accounts with other departments to ensure activities are efficient and consistent with the rest of the organization.
• Communicates collections of delinquent accounts problems and issues to upper management and makes recommendations regarding changes to collections of delinquent accounts approaches, policies and procedures.
• Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed.
• Audits accounts processed by collections department to ensure that accounts are addressed and processed in a timely and correct manner. Provides back-up support as needed. Serves as a member of the Collection Department Team. Performs duties necessary to ensure the team's projects/goals are completed.
• Keeps up to date with health care practices (dental), laws and regulations related to collections of delinquent accounts and secondary filing procedures and trends through participation in professional development activities.
• KPI reporting: Prepares monthly productivity reports for upper management.
• Prepares monthly AGE reports to assist the Collections Department.
• Reviews and approves accounts to be sent to bad debt collections.
• Takes ownership of special projects, researches data and follows through with detailed action plans.
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Requirements:

BA degree preferred, but not a must
3-5 years Medical/Healthcare industry experience with Min 3 years in Accounts Receivable

Must have min 2 years in a supervisory capacity - responsible for team member training, guidance, motivation, and problem resolution; able to foster team environment

Knowledge of Dental Denial Codes is desired

Good verbal and written communication skills
Computer Literate - Intermediate Excel and Word skills a must!

Accurate 10-key and Data Entry skills (min 5,000 kph)

Knowledge of all third party payor regulations, and compliance policies

Working knowledge of CDT (dental) CPT-4 and ICD-9 coding

Ability to multi-task

Join us, do what you love and make a difference in people’s lives!!!

www.dentalmanagementservices.org