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    AS

    Assystem

    Nuclear Engineering

    IT Support Engineer

    Mumbai, IndiaOn-SiteFull-time6–8 yrs experiencePosted 2mo ago
    All Assystem jobs

    Job description

    We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading and troubleshooting hardware and software systems.

    If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

    Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

    • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
    • Hands-on experience with Windows/Linux/Mac OS environments
    • Working knowledge of office automation products and computer peripherals, like printers and scanners
    • Knowledge of network security practices and anti-virus programs
    • Ability to perform remote troubleshooting and provide clear instructions
    • Excellent problem-solving and multitasking skills
    • Customer-oriented attitude
    • Graduate with IT Training and Certifications in Hardware and Networking
    • Min. 6-8 years of experience in similar role
    • Address user tickets regarding hardware, software and networking
    • Walk customers through installing applications and computer peripherals
    • Ask targeted questions to diagnose problems
    • Guide users with simple, step-by-step instructions
    • Conduct remote troubleshooting
    • Test alternative pathways until you resolve an issue
    • Customize desktop applications to meet user needs
    • Record technical issues and solutions in logs
    • Direct unresolved issues to the next level of support personnel
    • Follow up with clients to ensure their systems are functional
    • Report customer feedback and potential product requests
    • Help create technical documentation and manuals
    • Rigorous and respectful of process. Strong attention to details.
    • Strong time management skills with the ability for multitasking
    • Information Security and operational oriented mind-set
    • Team Spirit
    • Customer focus
    • Autonomous and self-organized
    • Analysis and synthesis skills
    • Drafting quality
    • Communication and oral expression (English)

    We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

    Job details are sourced from the employer's original posting.

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    About the company

    Assystem

    At Assystem, our mission is to accelerate the global energy transition by driving innovation in low-carbon energy. With 8000 Switchers across 12 countries, we leverage 55+ years of expertise in highly regulated industries to deliver engineering and digital solutions for complex infrastructure projects. As one of the top three nuclear engineering companies in the world, we are committed to a sustainable and reliable energy future for all.

    View all Assystem jobs
    Industry
    Nuclear Engineering
    Open roles
    929

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