Key Responsibilities:
1. People Excellence
Champion a High-Performance Culture
- Lead, coach, and develop pharmacy teams to achieve individual and store performance goals.
- Drive employee engagement, productivity, and accountability across the store.
- Ensure grooming, conduct, and service standards are maintained at all times.
- Complete onboarding, training, probation reviews, and competency assessments for all applicable team members.
- Build a customer-focused and collaborative work environment.
- Identify and nurture future leaders within the team.
Key Success Measures
- 70% of team members achieving 100% or more of assigned targets.
- 100% adherence to grooming and service standards.
- 100% completion of training manuals and probation requirements.
2. Service Excellence
Drive Customer Experience & Brand Standards
- Deliver an exceptional customer experience across all touchpoints.
- Improve customer loyalty through proactive service and personalized engagement.
- Ensure adherence to Aster service protocols and customer care standards.
- Drive positive customer feedback and Google review generation.
- Maintain store readiness for Mystery Shopping and service audits.
Key Success Measures
- NPS target achievement.
- Mystery Shopping Score ≥ 85%.
- Growth in Google reviews as per annual target.
- Consistent delivery of Aster brand standards.
3. Product & Process Excellence
Inventory Management & Compliance
- Ensure optimal stock availability and efficient inventory management.
- Monitor stock movement, expiry management, shrinkage control, and replenishment planning.
- Drive Category A product availability above required benchmarks.
- Ensure regulatory, quality, and operational compliance standards are maintained.
- Minimize eRx leakage and prescription processing errors.
- Conduct regular store audits and corrective action planning.
Key Success Measures
- Category A availability >95%.
- Reduction in inventory expiry losses.
- eRx leakage maintained within approved limits.
- LP Score >86%.
- QC Compliance >75%.
4. Technology, Digital Health & Innovation
Drive Digital Adoption
- Promote MyAster, digital ordering, and omnichannel customer engagement.
- Ensure timely processing and fulfilment of online, aggregator, and express orders.
- Leverage D365 and digital dashboards to monitor store performance.
- Support automation initiatives and process improvements.
Key Success Measures
- Aggregator cancellations maintained below target.
- Orders packed and ready within stipulated turnaround times.
- Growth in digital transactions and platform adoption.
5. Brand Equity
Build Strong Community & Customer Loyalty
- Promote MyWellth membership enrollment and customer retention initiatives.
- Drive home delivery utilization and repeat customer engagement.
- Ensure consistent representation of Aster's brand values within the community.
- Execute local marketing and promotional initiatives.
Key Success Measures
- MyWellth participation targets achieved.
- Home delivery growth achieved as per annual plan.
- Increased customer retention and repeat business.
6. Sustainability & Community Connect
Support ESG & Community Initiatives
- Participate in and organize community healthcare awareness activities.
- Support Aster CSR, ESG, and volunteer programs.
- Build partnerships and community engagement opportunities within the local market.
Key Success Measures
- Minimum one community outreach activity, campaign, or partnership per quarter.
- Active participation in Aster sustainability and community initiatives.
7. Business Performance
Drive Revenue & Profitability Growth
- Own end-to-end store P&L performance.
- Deliver revenue, AIB, non-AIB, and profitability targets.
- Drive growth in prescription and non-prescription categories.
- Ensure achievement of sales targets through effective team performance and customer engagement.
- Increase beauty care, wellness, and non-pharma product contribution.
- Monitor daily KPIs and implement action plans to close performance gaps.
Key Success Measures
- 100% achievement of store revenue targets.
- 100% achievement of AIB and Non-AIB targets.
- Growth in non-pharma sales contribution.
- Growth in beauty care and wellness category sales.
- 70% of staff achieving AIB targets.
Qualifications
Qualifications
- Bachelor's Degree in Pharmacy,
- Valid MOH/DHA/DOH or HAAD/SHA Pharmacy License
Experience
- Minimum 4-6 years of retail pharmacy experience, with at least 1–2 years' experience within Aster Pharmacies.
- Experience managing sales performance, inventory, customer service, and team development within a retail environment.
