Network & Provider Relations Specialist

About the Role

We are currently seeking a highly motivated Network & Provider Relations Specialist to support our Provider Relations team at Astrana Health. This role reports to the Network & Provider Relations Manager and is responsible for supporting provider engagement, onboarding, network growth, contracting coordination, provider education, and issue resolution. The ideal candidate is relationship-driven, highly organized, and passionate about improving the provider experience.

This individual will serve as a key liaison between Astrana Health and our provider partners, helping strengthen provider relationships, support network expansion initiatives, and contribute to the success of our value-based care model. Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team Serve as the primary point of contact for assigned providers and provider groups, fostering strong relationships and delivering exceptional support.

Conduct provider visits, onboarding sessions, and educational meetings to ensure providers understand organizational processes, payer requirements, and operational updates. Respond to provider inquiries and coordinate issue resolution related to claims, authorizations, credentialing, contracting, and operational concerns. Support provider recruitment, onboarding, retention, and network expansion initiatives to improve access, geographic coverage, and specialty representation.

Assist with provider contracting activities, including contract processing, amendments, renewals, and provider record maintenance. Support network adequacy monitoring and ensure compliance with health plan, regulatory, and organizational requirements. Analyze provider feedback, identify opportunities for improvement, and support initiatives that enhance provider satisfaction and network performance. Develop reports and maintain documentation related to provider activity, provider issues, recruitment efforts, and network development projects.

Partner cross-functionally with Contracting, Credentialing, Operations, Compliance, and other internal teams to support provider success and operational effectiveness. Participate in provider meetings, educational events, community outreach activities, and special projects as assigned. Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a related field preferred. Minimum of 2-4 years of experience in provider relations, network management, healthcare operations, managed care, or a related healthcare environment.

Strong relationship-building, communication, and customer service skills. Ability to manage multiple priorities and maintain strong attention to detail in a fast-paced environment. Strong organizational, problem-solving, and follow-up skills. Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience working with health plans, IPAs, ACOs, MSOs, or value-based care organizations.
• Knowledge of provider contracting, credentialing, provider onboarding, network adequacy, and managed care operations.
• Experience supporting provider recruitment, provider engagement, or network development initiatives.
• Familiarity with healthcare systems, provider databases, CRM platforms, or network management tools.
• Experience analyzing provider data and preparing operational or performance reports.
• You're Great For This Role If You Enjoy building strong relationships and serving as a trusted resource for providers.
• Are proactive, organized, and highly responsive to provider and business needs.
• Thrive in a fast-paced environment and can effectively manage multiple priorities.
• Have strong communication and conflict-resolution skills.
• Are passionate about improving provider satisfaction and operational excellence.
• Enjoy collaborating across teams to solve problems and drive results.
• Bring a positive attitude, strong accountability, and a solutions-oriented mindset.
• Hybrid work environment based on business needs.
• Regular travel may be required for provider visits, meetings, and community events.
• Frequent use of computers, provider management systems, and Microsoft Office applications.
• Ability to manage multiple projects and deadlines while maintaining high-quality service and support.