This position requires office presence of a minimum of 5 days per week and is only located at customer's site.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for an GNOC HQ Deputy Lead to manage the Global Network Operations Center which supports the customer’s 24x7 network operations and maintenance program.
Job Duties/Responsibilities:
- Serves as primary backup to the Global Network Operations Center (GNOC) Team Lead and assumes delegated leadership when the Team Lead is unavailable.
- Supports daily management of approximately 25 or more personnel across a 24x7x365 network operations mission.
- Provides shift-level direction to Tier I and Tier II staff for monitoring, incident response, escalation, and service restoration.
- Assists with scheduling, shift coverage, training, mentoring, coaching, and performance input.
- Tracks SLA attainment, ticket metrics, aging tickets, and workload distribution; elevates risks and recommendations to the Team Lead.
- Coordinates with engineering, cyber, provisioning, field support, and program leadership at the Team Lead’s direction.
- Supports customer status updates, escalation management, and operational reporting; represents the GNOC when delegated.
- Coordinates response to high-priority incidents, outages, service degradations, and maintenance windows; escalates decisions as appropriate.
- Supports root cause analysis, corrective action tracking, and continuous service improvement.
- Reinforces compliance with customer requirements, security protocols, service management processes, and contract performance standards.
Required Clearance:
TSSCI (#tsci) (#polygraph)
Required Qualifications:
- Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 2 years of work history.
- Experience serving as a deputy, assistant, acting, shift, or operations lead in a government network operations, service desk, or mission operations environment.
- Experience supporting a large, distributed team and maintaining continuity of operations across shifts, schedules, and competing priorities.
- Experience supporting classified government customer environments and coordinating priorities across multiple technical and functional teams.
- Demonstrated experience improving ticket performance, SLA attainment, operational reporting, and escalation management.
- Experience conducting root cause analysis, corrective action tracking, and continuous service improvement.
- Experience supporting customer meetings, operational reviews, outage reviews, and leadership status reporting.
- Familiarity with LAN, WAN, transport, voice, video, collaboration, monitoring, service desk, and cyber operations support activities.
Desired Qualifications:
- PMP certification
- ITIL certification
- Cisco network operations, service management, or related technical certifications
Our GNOC HQ Deputy Lead's earn between $98,100 - $192,354. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone.
Weekly Hours:
40
Time Type:
Regular
Location:
Mclean, Virginia
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
