VOC Specialist (Government)

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the  Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a VOC Specialist to support the Federal Government in providing O&M support of contracted operations.

Job Duties/Responsibilities:

• Job responsibilities include but may not be limited to: Schedule video conferences with remote sites. Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls.
• Provide customer interface, first tier support and trouble shooting. Operate and trouble shoot multi-vendor equipment.  Equipment types include Polycom, Cisco, Pexep and others.
• Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment.
• Demonstration of Customer Service skills and strong phone presence required. Excellent verbal and written communication skills.
• Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls. Poly, Cisco and other IT related certifications a plus.
• Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.).
• Overtime, shift work and occasional travel may be required, or other duties as assigned.
• Candidates must be able/willing to obtain a TS clearance. Any active clearance a plus.

Required Clearance:

Must be able to initially obtain Public Trust and follow-on TS (#clearable)

Weekly Hours:

40

Time Type:

Regular

Location:

Mount Weather, Virginia

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.