Working on Tuesday - Saturday to support the Bank.
Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
Diagnose and resolve technical issues and user errors within the application, utilize technical knowledge to investigate, document, and escalate complex application problems.
Resolve escalated inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered.
Have a direct impact on the customer experience.
Act as a liaison between our delivery squads and operations teams, effectively communicating in both
Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience.
Perform other duties as assigned. Qualifications:
Bachelor’s Degree in Information Technology, Computer, or related field
At least 1 year of experience in client application support or similar role
Knowledgeable in SQL scripts, DataDog, Splunk
Knowledgeable in Windows OS, Unix and Linux
Familiarity with AWS, Windows File Server,Github, Control M, ServiceNow,Jira is advantageous.
Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery
Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs
Able to read log files, identify errors and formulate paths to troubleshoot resolution
Strong analysis and problem-solving skills and eagerness to learn new technoloigies are important
Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
Ability to solve problems independently and creatively
Ability to follow instructions and work in a team environment
Fluent written and spoken English What you will get from ATA IT :
