PURPOSE:
Responsible for supporting the General Manager in operations, including guest and employee satisfaction, revenue generation, overall financial performance of location, and ensuring quality service and standards.
JOB DUTIES:
Operational and Financial Management
- Interpret and apply union contracts; manage union reporting and accounting to ensure compliance with labor agreements and organizational standards.
- Assists in ensuring that brand standards are being maintained in each area of the property.
- Verifies that all team members meet or exceed all brand requirements.
- Assists in managing the operation of all property departments.
- Promotes both Guarantee of Fair Treatment and Open-Door policies.
- Verifies that a viable key control program is in place.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Complies with all corporate accounting procedures.
- Performs required annual Quality audit with GM.
- Provide support to the sales team, take an active role in the preparation and implementation of the hotel’s annual Marketing plan, and capitalize on all revenue opportunities.
- Supporting Associates:
- Leading: Motivate, coach and train team Associates, support goals and hold team Associates accountable, and provide appropriate feedback, rewards, and recognition.
- Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
- Helps to ensure that staffing levels are appropriate to exceed guest expectations.
Managing the Guest Experience
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by and adheres to Athena Hospitality standards as well as brand standards
- Ability to analyze service and quality issues, identify training needs, ensure implementation of training to optimize results, and adhere to Athena Hospitality’s and the brands training guidelines and policies. Job Title: Assistant General Manager
