FLSA Classification: Non/exempt
Reports to: General Manager
Job Description
Summary/objective
Responsible for overseeing the Aquatics center, team, and programs.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide strong, visible onsite leadership for the Aquatics Department, including Swim Lessons and Lifeguards, with a focus on safety, service, teamwork, and operational excellence.
- Lead all aspects of the Swim Lesson Program, including private, semi-private, and group lessons, in collaboration with the VP of Projects & Program Development and other Aquatics Directors.
- Recruit, hire, train, schedule, and develop Swim Lesson Instructors and Lifeguards; ensure all team members maintain required certifications and training.
- Develop effective staffing plans and schedules based on program and operational needs.
- Monitor team performance and productivity, providing regular coaching, feedback, and performance evaluations.
- Foster a positive, goal-oriented team culture focused on exceptional member service and achieving department goals.
- Oversee aquatic programs, policies, procedures, and operations; evaluate effectiveness and make adjustments as needed.
- Ensure aquatic facilities and equipment are safe, clean, properly maintained, and adequately supplied.
- Monitor department financial performance, revenue, and expenses; develop creative, revenue-producing programs and operate within budget guidelines.
- Support special events and programs that promote the Aquatics Department and overall club.
- Address member concerns and questions, applying club policies and procedures while providing a high level of customer service.
- Communicate effectively with members, guests, parents, and team members regarding programs, policies, events, and participant progress.
- Ensure Swim Lesson Instructors follow the acac Learn-to-Swim program, operational procedures, and appropriate teaching and safety standards.
- Demonstrate and maintain proficiency in proper swimming techniques and provide hands-on support for swim lessons when needed.
- Enforce all aquatic safety policies and procedures and maintain a strong culture of safety and compliance.
- Collaborate with Department Heads, Aquatics Directors, and other club leaders to resolve issues and support overall club success.
- Manage purchasing, vendors, contractors, and operational expenses within established guidelines.
- Maintain familiarity with acac programs and services to confidently assist members and promote participation.
- Strive to meet and exceed swim lesson and aquatic program revenue goals.
