POSITION: Site Manager
FLSA STATUS: Full-time, Exempt
POSITION LOCATION: acac Adventure Central (VA)
SUPERVISOR: Regional General Manager
POSITION SUMMARY:
Manage the daily operations of the club, providing a visible leadership presence for members, guests and team members. Ensure the club is properly staffed during all hours of operation and meets all photo-ready cleanliness standards and Five*Star service standards. Be fully trained and able to fill in for member services, housekeeping and membership sales. Drive membership and ancillary revenues and maintain operating expenses within budget.
RESPONSIBILITIES
- Create a safe and engaging environment.
- Be a role model for the acac and Five*Star culture.
- Work collaboratively with RGM to achieve revenue goals and manage expenses prudently.
- Respond on a timely basis to member and guest concerns and Medallia surveys.
- Hire, train and provide ongoing leadership to your team of direct reports.
- Provide oversight and general guidance to your indirect reports (personal trainers and group exercise instructors).
- Develop in-depth knowledge of all departments in your club.
- Assist the RGM in developing an annual operating budget.
- Review monthly financial reports and flag/investigate any budget variances.
- Have a working knowledge of Club Automation, Paylocity, goHappy, HubSpot, HappyFox and any other software/platforms integral to club operations.
- Regularly walk the facility to take note of any cleanliness, repair or maintenance issues and take action accordingly.
- Ensure all purchasing follows company procedures.
- Work collaboratively with other acac and Home Office leadership team members.
- Keep team and members informed of events and activities and encourage participation.
- Create and deliver special events to promote the club and member engagement.
- Handle Incident Reports for the club; train other team members on how to complete one in your absence.
- The above list is representative, not all-inclusive. This position will assist the RGM with a variety of tasks and projects.
RESPONSIBILITIES (GENERAL)
- Complete assignments and projects by requested deadlines.
- Know and adhere to all company policies and procedures.
