Primary Functions:
· Responsible for patient outreach, assessment, disease management, and care coordination to patients with high rates of medical and behavioral health utilization and/or psychosocial vulnerability
· Assess patients through telephonic and eventually face to face encounters
· Builds a collaborative relationship with patients and their identified support system to encourage care participation and improve self-management of needs
· Utilize motivational interviewing to identify barriers and facilitate care plan compliance
· Effectively educate patients about healthcare delivery, plan benefits and a variety of topics related to health, and community resources
· Coordinates timely and appropriate implementation of assessments, care plans, and interventions for the identified patient population
· Provide medication reconciliation and support ongoing adherence
· Provide transitional care management
· Identify and helps to align patient care and community resources to prevent hospital readmissions and Emergency Department visits
· Document all activity in the documentation systems relevant to the role
· Collaborate with the care team to achieve high-quality, low-cost outcomes for patients.
· Interface and maintain positive relationships with key providers in the local hospitals, community practices, and organizations to ensure proper patient engagement and follow up
· Achieve established productivity targets
· Maintain compliance with the organization policies and procedures
· Demonstrate the ability to adapt, innovate and lead in a fast-paced environment, where change is common
· Passionate about making a difference in individual’s lives
· Other duties as assigned
Qualifications:
Additional skills required:
Benefits:
Job details are sourced from the employer's original posting.
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